Refund policy
At Crystalline in Time, if you are unsatisfied with your order, I will be happy to arrange a refund or exchange. Please contact me within 14 days of receiving the item that you wish to return. The item will need to be sent back within 14 days of notifying me.
The item that you wish to return must be unused and returned in its original packaging. The item must return in the same condition in which it was when it was shipped. If the item is damaged or faulty, please contact me.
Please note that you will be responsible for return postage costs as well as the safe return of the item(s). Shipping costs are non-refundable. You MUST include a note with your full name, order number and email address in the returned parcel.
Refunds will be issued to your original payment method within 7 days of receiving your return.